Customer Support Services

Applications Support – generally provided as a pre-sales service to ensure that the customer’s needs are fully addressed by the product or service that the company is offering. Application support usually takes the form of measurement/inspection trials and often includes full gauge R&R evidence.

Delivery, Installation and Commissioning – complex measurement equipment requires expertise and experience in both handling and installation. Metrology Direct engineers are trained by the equipment manufactures to ensure that the delivery and installation is undertaken efficiently and professionally. Commissioning generally includes an initial on-site calibration and may involve Gauge R&R activities prior to customer sign-off.

Calibration – most complex measurement systems require an initial calibration as part of the installation. This is then followed up by routine calibrations which are generally annually, but can be six monthly, bi-annually or any other interval determined by the user. Wherever possible Metrology Direct uses traceable artefacts to undertake measurement system calibration and is then able to offer the appropriate certification.

Training – to ensure customers are able to make the most of their measurement systems, Metrology Direct offers a range of training services. These services are tailored to suit customer requirements and whilst generally included as part of the initial equipment purchase, they can be provided at any time during the life of the equipment.

Preventative Maintenance – to ensure that measurement and inspection equipment is kept in prime condition, Metrology Direct provides routine, scheduled maintenance to many customers. This service includes cleaning, adjusting, lubrication and operational testing and is generally followed up with a full recalibration of the system.

Service Contracts – Metrology Direct recognises that every customer, every application and every system has different needs and demands and for this reason, the company offers a wide range of service contracts. The most basic ‘standard’ contract may include just an annual service and calibration, whereas the comprehensive ‘Premier Plus’ option includes full breakdown cover and associated charges (subject to applicable terms and conditions). More recent additions to the service contracts include remote access to PCs and routine back-up of hard drives.

FastTrac – available to both new and existing customers, FastTrac is a new concept offered by Metrology Direct. It enables customers to get either new or existing measuring equipment operating as quickly and efficiently as possible. FastTrac involves Metrology Direct in the creation, optimising and testing of measurement programs and routines. This ensures that customers get the best value from their investment and frees up their own staff to pursue other projects or tasks.

Contract Measurement - Metrology Direct has in its Technical Centre many complex measuring instruments and systems. These are used to provide comprehensive contract measurement services. These services are available on demand to all new and existing customers and can range from basic measurement of one off items through to the complex measurement of production qualities. Customers call up on Metrology Direct to provide assistance where in house facilities are either overloaded or do not have the necessary equipment or expertise.